Whichever of our beverage services you choose to operate,
you can be sure that the Wicked Coffee Company will help
you to ensure that it is delivered successfully by offering
a full range of support services. With over fifty years
of combined experience in the fields of catering, hospitality
and financial management, we are well placed to advise on
any issues that you may face.
Our Business Support Managers provide national cover and
can initially assist with:
Beverage selection and menu design
Machine and service recommendations
Sourcing of suppliers
Staff recruitment and training
Financial management
Health and safety training
Marketing support
For clients requiring a high level of ongoing support a
complete Business Management Package can be provided.
Training
Experience has shown us that the quality of service delivered
in the hospitality business depends on the calibre of staff
and the training they receive. At the Wicked Coffee Company
we go to great lengths to anticipate your service and equipment
needs, together with the capabilities of your staff. We
can then design an individual training programme that will
enable us to provide you with properly trained and motivated
staff capable of meeting your service demands and providing
your customers with the coffee experience they deserve.
The Wicked Coffee Training Programme covers topics including:
Background to the world of coffee; the growing and
production process
Fairtrade and its benefits to coffee growers
Storage and preparation of perfect coffee
The Wicked Coffee Company product range
Operation, cleaning and maintenance of machinery
Customer care training
The importance of never having disappointed customers
Comprehensive business training relevant to the operation
of a Wicked Café.
Turn your staff into skilled, confident baristas offering
the best possible service!
Promotion
Once you are up and running we’ll continue to support
you with special promotions designed to appeal to customers
and stimulate repeat purchase.
The Wicked Coffee Company has a carefully planned promotional
calendar packed with ideas for seasonal offers based around
dates such as Valentine’s Day, Fairtrade Fortnight,
sporting events, summer and winter. Clients can take advantage
of these great opportunities to increase sales. We send
out details of all promotions at least one month prior to
the start date and provide appropriate point-of-sale material
to raise awareness. We also produce a Wicked Offer Guide
with information on other general promotions you can run
for your customers. We are also able to supply clients with
a wide range of branded promotional material to promote
business including A boards, menus, posters and much more.
The Wicked Coffee Company’s great training, constant
promotions and quality merchandising ensure you maximise
your sales.
